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So that we may help you as efficiently as possible:

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) I placed an order on this site and now I don't know how or where to download it?

There are essentially three ways to get to your download after placing an order:

1) As part of the checkout process, after you have paid via Paypal, 2Checkout or Worldpay, you will see a link on screen: "Return to Lynne Publishing" or "Return to the merchant". This link takes you directly to the pickup page (download page) for your order.

2) Additionally, an email is automatically sent out to the email address that you input on our order form, as soon as you complete payment. This email has the subject Your Shockwave-Sound.com Order Is Ready and it contains a link to the pickup page (download page) for your order. This email is sent out instantly, but depending on network traffic both on our outgoing server, and on your incoming server (especially on slow/overloaded email services like Yahoo), it may take up to 30 minutes to arrive.

3) If you still do not have your download link, please Sign in and then go to the My Orders page. Here you will see a list of all your purchases, and from there you can click on the order number, which will take you to the pick-up page (download page) for that order.

If you still need help with getting to your order download page, contact us via this form and we will help you.

2) I downloaded my file okay, but now I cannot find the file on my computer

When you download a file from the internet, the file gets stored in a folder on your computer. Normally, when you click a download link, your computer / web browser should ask you where you want to store the file. If it doesn't, it's because you have set up your operating system or web browser with a pre-determined location (download directory) for storing downloaded files. Check your web browsers' "Options/Settings" screens. See if you can find something about where the browser will store downloaded files.

(Tip: in Mozilla Firefox, press Ctrl-J. Firefox will show you a list of recently downloaded files. You can right-click on any one of them and choose "Open containing folder". That will open a new window that displays the folder in which the file was downloaded).

3) I have downloaded my order, but the file won't open / play / work

When you download your order from us, the audio file is wrapped inside a zip file. A zip file is a kind of archive, a compressed folder with the actual sound file packed inside it. In order to find your actual audio file, you need to unzip/unpack/open the zip-file first, and then you'll find the actual WAV or MP3 audio file inside. To open a zip-file, simply double-click on it. It should open up like a folder. Inside you can see your audio file (WAV or MP3). Grab it with your mouse and drag it to the folder where you want to put it (for example, "My Music" folder or where ever you want it to be stored on your computer).

The reason we pack the sound files inside .zip files is not to save server space. It's to avoid problems with downloaded audio files auto-opening on customers' computers instead of being saved to their hard disk. We used to serve the downloads as straight MP3 or WAV files, but some customers had problems with the files simply auto-opening in iTunes, Windows Media Player or some other player, and from there, they didn't know how to get the file stored on their computer and couldn't actually find the file anywhere on the computer. This is the reason we are now wrapping the downloaded audio files inside .zip files. It enables people to actually get the file saved to a folder on their computer.

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) Trying to make payment, but the credit card isn't accepted?

We here at Shockwave-sound.com don't actually deal with any credit card payments. We offer payment via three different payment processing companies: Paypal, 2Checkout, and Worldpay (or via bank transfer - see below). Each of these are companies that simply take money from the customer, and then hands the money to us later. We here at Shockwave-Sound.com never deal with credit cards, we never get to see credit card numbers, and we have no say in which cards are accepted or rejected by Paypal, 2Checkout and Worldpay.

Our advice is, if you're having problems getting one of these companies to accept your credit card, then try one of the others. When you're at our Checkout page, you can choose to pay via Paypal, 2Checkout or Worldpay. Sometimes, for example, Paypal won't accept a credit card, but 2Checkout will.

Most people know about Paypal, but 2Checkout and Worldpay are not everyday household names. 2Checkout and Worldpay do not operate with "accounts". They simply charge the customer's credit card on our behalf, and pay us at the end of each week (after keeping a percentage to themselves). No user account is required.

Please note that 2Checkout is a U.S. company and Worldpay is a UK (British) company. If you have a U.S. issued credit card that does not work outside the USA, then you won't be able to use Worldpay. Use Paypal or 2Checkout instead.

If neither Paypal, 2Checkout or Worldpay will accept your credit card, then you may want to call your bank / credit card issuer and tell them that three different companies are refusing to accept your credit card online. You may have triggered some kind of temporary lockdown on your card. This is usually solved quite easily by calling your bank.

We also accept payment by bank transfer / wire transfer (See below).

2) Can I pay by bank transfer?

Yes, we can take payment by bank transfer in USA, UK and EU, through our Global Payment receiving service at Payoneer.

You'll find our account numbers on this page. When you've put your products in the shopping cart and filled in all the information on the Checkout page, you will have an "unpaid order" in our system. At that point, please contact us by filling in the contact form below and let us know that you're paying through Bank transfer and when to expect your payment. We need to have your money before you get to download your music and license document (Except as agreed specifically with Shockwave-Sound manager).

3) I need an invoice / receipt from an order I placed here

Starting from our main website, click My orders which you will see in the menu. Input the email address you used when you placed your order(s). Now, an email is automatically sent to that address. That email has a link to a special page on our site where you can see a list of all your orders placed on our site under that email address. Now click on the order number, and you get taken to the "pickup page" (download page) for that order. From there, you can download the music itself, as well as the license / receipt / invoice as a printable PDF document.

4) I just want to buy the music so I can listen to it, I don't want to pay $30 for that!

Shockwave-Sound.com is a Music Licensing business. We are in the business of licensing music for commercial and in-public use. When you buy our music, you get rights with it, allowing you to use the music in things like online videos, TV and radio broadcasting, games, apps and more. We are not in the business of selling music to people just for listening to it, sorry.

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) Can I use your music in my YouTube videos?

If you have bought the track from our website, yes. Your purchase with us includes a license to use that music on YouTube.

2) Can I use the music in multiple videos?

Yes, you can use the music in multiple videos.

Under the Standard License Agreement, you may use the music only on one YouTube Channel (though in multiple videos on that channel).

To use the music on multiple YouTube Channels, you would need to buy the music with the Extended License option.

 

3) Received a 'copyright claim' on your YouTube video?

Copyright claims on YouTube are completely automated. YouTube's computer systems automatically recognized the music in your video, by using "audio fingerprint" technology. YouTube's automated systems do not know that you have bought a license, and that's why you're getting the "copyright claim". The claim can easily be removed by using the "Dispute" feature on the YouTube copyright claim page to provide documentation that you've purchased a license to use the music in your video. Usually, within 24 hours, the copyright claim on your video will be removed.

In an ideal world there would be a way to provide License information at the time when you upload your video to YouTube, but so far that is not the case. So the process is: (1) You upload the video -- (2) YouTube automatically finds our music in it and generates a "copyright claim" -- (3) You use the Dispute link on the YouTube page to provide documentation that you have licensed the music -- (4) The copyright claim is removed from your video. It's a little bit of a hassle, but it's not dramatic.

If you still have trouble with this, fill in our contact form and let us know (A) the link/URL to your video, (B) details of your license order, such as order number or customer name so that we may find the order, (C) information from the copyright claim screen on YouTube which displays the track title being found in your video, the artist and the company claiming administration of the track. We will help you to look into the matter, possibly contact the artist to get them to help as well. If you are a paying customer, we will definitely get the copyright claim removed from your video(s).

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) Can you tell me if I would be allowed to use your music in my project?

We are generous in our licensing terms, and you can use our music for almost any kind of project, but please read our license page before asking about how you can use our music. We have tried to keep the license page as short and to-the-point as possible, and it won't take you more than 5 minutes to read the whole thing.

If you still have a question after reading the license page, we are very happy to help. Fill in the form and submit your question.

2) Am I allowed to use the same track in two different projects, if I've only purchased one music license? Or will I need to have two separate licenses, one for each project, even though it is the same track?

It depends on whether you are producing these projects for your own company, or whether you're producing the projects for different companies. If you buy a license from our website and you use that music within a video that you produce for your client, then you are really holding the license on behalf of your client. That's fine. Your client becomes the end-user of the music. But you can only hold that license on behalf of one of your clients.

Scenario 1:

Today you're making Film nr. 1 for Company A
Next month you're making Film nr. 2 for Company A

One license is enough. Company A is in fact the only company that ended up using the music, and you're holding the license on their behalf. Company A can have this music in an unlimited number of projects, videos, etc.

Scenario 2:

Today you're making Film nr. 1 for Company A
Next month you're producing another film for Company B

In this scenario, you would need to re-purchase a new license, because two different companies ended up using the music.

What if I'm buying a collection with 10 tracks on it? Can I use one track for producing a video for one client, and another track for producing a video for another client?

In terms of the license, when you buy a "ready-made collection" or "CD collection" from us that contains 10 tracks, we consider that the same as if you had bought those 10 tracks individually. So, you may use the first track to produce a film for Company A, and you can use the second track to produce a film for Company B, etc. Just make sure that you don't use the same composition for two different companies.

If you still have a question about this, please contact us and we'll consider your case specifically.

3) If I have bought the Standard Licence for a track, and used the track in a video, can I post the video on both my Youtube and my Facebook account?

Yes, you can.

4) What is the "Web Application License", and do I need this license?

The Web Application License is required if you have a web application where you keep our music on your server and offer our music as part of a service for your customers/users. For example, a site where people can upload their own photos and video clips to create unique, customizable videos with music. Or, a greeting cards site where people can combine animations, music, text etc. to create a greeting card to send to their friends and family. This would in fact be considered re-distribution of our music by your users, and this is not allowed under our other license models. For this type of use you need the Web Applications License. Under the Web Application License, your users will be allowed to use our music under your music license.

Click here for more details about this License type.

 

5) I want to add my voice over your music, to use as a Podcast intro. Can I do that?

Yes, you can do that, no problem.

Some people are confused over the part of our License Terms that say:

"2. To not create derivative works of our Tracks: This means that you cannot buy our Tracks, add your own voice, instruments or sounds, and then treat that as your own music. What you are doing then is to create new music that is partially built on our music, i.e. a “derivative work,” and this is not allowed under ANY license type."

What we mean is that you may not make new music based on our music. So if you are a rapper or singer, you can't take our music, sing over our music, and then try to release that music as your song. Or indeed, to play instruments over the top of our music and then treat that as "your music". This is what is called "creating a derivative work", you are making music that's really based on our music, just with your own voice or instruments over the top. And trying to pass that off as "your music".  That's what we don't allow.

Using our music behind their own spoken words in things like Podcasts and instructional videos is fine - we don't have a problem with this at all.

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) How do I know whether I need the "Standard License", "Extended License", "Widest License", or "Web Applications License" ?

The Standard License is sufficient for the vast majority of uses and projects. If in doubt, however, please read our license page and if you still have a question about this, fill in the contact form with your question.

2) How much does the Standard License cost and how much does the Extended License cost?

The prices you see listed on this website (for example, $34.95 or $19.95) is the price for that piece of music with the Standard License. For example, for $14.95 you get to download the 30-seconds MP3 file and you get a Standard License to use that music file in your project.

The Extended License always costs exactly 2.5 x the price of the Standard License. So if you see a product listed at a price of $19.95, that means the Standard License costs $19.95 and the Extended License costs $19.95 * 2.5 = $49.88. And so on.

The Widest License costs exactly 7 x the price of the Standard License. So if you see a product listed at a price of $19.95, that means the Standard License costs $19.95 and the Widest License costs $19.95 * 7 = $139.65. And so on.

Click the "Add to shopping cart" icon on any product, and you will be presented with a screen that shows all the prices for that product, with the various license options.

3) Can I upgrade my license from Standard to Extended or Widest?

You can buy an "Upgrade" for your previously purchased license, directly from our site.

Just go back to our site, find the product you want to upgrade (the same product you purchased earlier), click the "Add to shopping cart" icon for that product, and on the following license selection screen, scroll down until you see Upgrade options. Here you can buy an upgrade from one license type to another, for a product you purchased previously. You'll pay only the difference in price between the license type you are upgrading from and the type you're upgrading to.

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) How do I listen to previews right in my web browser?

Just click on the little Play icon next to any music track / version. The audio will start playing in an audio player displayed at the bottom of the page. You can pause / play, and move back/forward by clicking directly in the visual waveform of the audio.

2) How can I download the preview files / comp files to my computer?

Where you see the little 'download' icon Download-icon-22x22.jpg, right-click (or on a Mac, Ctrl-Click) on it, and a little menu will appear under your mouse pointer. From this menu, select "Save File As..." or "Save Target As.." (wording may vary slightly depending on your web browser). The preview file will be saved to your computer. From there, you can also forward it by email to colleagues etc.

3) Special access to preview files without voiceover watermark

Access to download non-watermarked MP3 preview files may be granted to clients with specific needs to download our music to try it out in their project, without the voiceover watermark, before buying a license.

We keep a pretty strict limit on the type and number of clients who are granted this level of trust. We ask for your understanding that we can only grant this access to:

* High volume customers,
* Large/high profile companies,
* Long standing repeat customers,
* Other companies that we feel it is in our particular interest to show this level of trust.

If you would like to speak with us about getting access to our non-watermarked MP3 preview files, please contact us through the below contact form. Please include your full name, company name, company postal address, company website, telephone number, and a short introduction of your company and how you plan to use our files. Most likely we will give you a phone call to discuss briefly, and then set up your access.

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) Can you suggest a track from your catalogue that sounds like...

Unfortunately, we are rarely able to help with requests like this. It's not that we don't want to help, but we have many, many thousands of tracks and there simply isn't anyone here who remembers every track well enough that we can say "Oh yes, that sounds like track number 8651 from our catalogue". Or, "Oh yes, I remember that track number 16610 in our catalogue has a particularly fragile string build-up in the middle section around 2 minutes". We simply have too much music to be able to think of a particular track that would fit your project. We spend a lot of time listening to the music we sell, but even so. Have you tried memorizing twenty thousand instrumental tracks and several new ones every day? :-)

So, for the most part, you need to find the suitable music yourself, by browsing and searching our site for titles, composers, styles and keywords. You can search for things like "aggressive" or "heavenly" and our search engine will produce results for you. Likewise, you can search for composer names, track titles and more. You can also browse our many music genres by clicking on the genres in the menu on the left-hand side of our site. If you find something that's in the right area and you wish to explore that sound further, try the "Find Similar Tracks" function. It will bring up the Advanced Browse page and pre-fill several criteria with information from the track you started from - enabling you to find tracks that have many of the same qualities.

Finding the right music for your project may take some time, but it may also be rewarding and in the end, we feel that only you can choose the right music for your project.

We will of course try our best to help, and if you contact us, we may be able to offer help on what kind of search terms you should be searching for on our site. For example, we may suggest to you that you search for the keyword "minimalist" or "crescendo".

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) Submissions suspended, for now

We have been forced to shut down music submissions from new artists at this time, due to the large backlog of submissions that we have yet to listen to.

We will try to work our way through all the currently waiting submissions, and then re-open for new artists to submit, at a later time.

Sorry for the inconvenience

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) Can I get a discount when buying music here?

Yes, there are two ways you can get our music for discounted prices.

The first way is to buy in bulk. If you are buying 5, 10, 15 or more ready-made collections of music, you can get them for heavily discounted prices. Our ready-made collections are already significantly discounted in comparison with buying individual tracks. Our individual tracks are generally around $30 for a full length track, whereas the ready-made collections typically contain 10-12 different tracks, all for $99.95. That's less than $10 per track, but you have to take the whole collection "as it is". And if you buy these ready-made collections in quantities of 5, 10 or more, you can get them even more discounted. See the Bulk Purchases page for more details.

Bulk Purchases cannot be made through the automated online shopping cart. To buy in bulk (5, 10, 15 etc. ready-made collections), please contact us through this contact form with your request, and we will set up this purchase manually. We normally get the download links to you within a couple of hours during office hours, or 12 hours outside office hours.

Another way you can get a discount is to get 10% off all your orders -- any order, small or large -- by participating in our Affiliate Program. We will sign you up as an Affiliate and give you a special web link that you place on your website. If somebody makes a purchase on our site after having followed your link to us, then we pay you 10% of the amount that customer spent with us. And that somebody can be you. You are welcome to use your own Affiliate link to go to our site and place an order with us. We will then pay you 10% of your order value as Affiliate earnings, a kind of "cash-back" on your own purchases. You effectively get 10% discount on all your purchases with us - with the additional bonus of having a chance to make further earnings by referring other customers to us. If you wish to sign up for our Affiliate Program, please fill in the form on our Affiliate Sign-up page.

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) Do you have an Affiliate program?

Yes, we do. You can earn money by referring customers to us, or get yourself a discount by using your own affiliate link and in effect earning a "cash-back" on your own purchases. If you wish to sign up for our Affiliate Program, please fill in the form on our Affiliate Sign-up page.

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) What is the Shockwave-Sound.com Newsletter?

Once per month we send out a newsletter to all our past customers and newsletter subscribers, with a summary of our new music releases since the previous newsletter. Each newsletter contains new track titles and quick links to immediately download short preview files of all the new tracks in MP3 format. (The MP3 files aren't attached to the email - they are linked inside the email, and clicking on the links allows you to download the MP3 files from our server).

2) How can I subscribe to the monthly newsletter?

Simply send an email to the address: /usr/www/users/lynpub/swsnew/public/img/content/contact/newsletter-email-address.gif with the subject: Subscribe. It's not necessary to put anything in the actual text/body of the email.

3) How can I unsubscribe from the newsletter?

Simply send an email to the address: /usr/www/users/lynpub/swsnew/public/img/content/contact/newsletter-email-address.gif with the subject: Remove. It's not necessary to put anything in the actual text/body of the email.

The "Remove" email must be sent from the same email address that is actually subscribed to the newsletter. For example, if you are subscribed with the address abc.abc@test.com and you send your Remove message from just abc@test.com, then our robot won't be able to remove you.

If you need help from a human to get an old address off the newsletter mailing list, contact us through this form and we will be happy to help you.

The following common questions and answers may be of help to you. If you still need help or information, fill in the contact form and we will be happy to help you.

1) I have another question or comment which is not answered here

We have a Help/FAQ section where we have more answers to other common questions and queries. Please visit it learn more about how things work here.

If you still have a question, or you have a comment / feedback, or want to get in touch with us for any reason, we will be very happy to hear from you. Please fill in this contact form and we will get back to you ASAP. During business hours we are usually able to answer within 4 hours. Outside of business hours we are usually able to answer within about 12 hours. Either way, we will always strive to get back to you as soon as we can.