Hi all. It’s been a little over 18 years since Shockwave-Sound.com first came online and started offering royalty-free music, music loops for Flash, music for podcasts and other media, this was back in April of 2000.
Through the years the site has gone through various upgrades and improvements, most notably perhaps in 2005 when we first got ourselves our very first database! Before then, details of orders were just kept offline in Excel documents. 🙂
In 2015 we launched a new look, a more modern presentation.
And now in 2018, we’ve implemented real user accounts for all users, including customers, artists and admins. Until now, all orders placed at Shockwave-Sound.com were really kind of “guest orders”, meaning that of course, we took down the details of the customer, but we did not connect the order to a “user account”. We have now done this.
If you are a new user/customer, simply create a user account and start using it, just as you would at any other site selling products and services.
If you are an existing customer and you’ve placed one or more orders with us in the past, you should now create a new user account using the email address that you used when you placed your previous orders with us. All your old orders, as long as they match your email address, will be automatically imported into your new user account and you will be able to find all your past orders under “My orders” in the menu on the left-hand side of our site, once you are logged in.
If you have placed orders in the past with a different email address, there is also a possibility to have those orders “re-assigned” to your current user account — however, for this to work, you must have access to open and read that old email address. If you are trying to access orders you placed a long time ago with an email address that you no longer have access to, you need to contact us for assistance.
We hope you’ll enjoy this new functionality. If you experience any problems, just let us know by contacting us.