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Frequently Asked Questions

Downloading tracks:

Licenses and License Terms:

Listening to previews and downloading previews:

Technical issues and file formats:

Partnering with us and working with us:

Other - misc:

Answers - Downloading tracks


How do I place an order / license a track from this site?

Here's how to make an order for a track/license on our site:

1. Go to our site www.Shockwave-Sound.com and find the track you want to license by using the "quick search" box on the right-hand side of our site, or the other music browsing buttons above the quick-search box.

2. Once you find the track you want, be sure to hit the little "play" button so you are sure this is the right track. And then, click on the little "add to shopping cart" button next to the track/version you wish to license.

3. The next page asks you which file format (MP3 or WAV), and which License Type you wish to buy. Click the right options here, and then scroll down all the way to the bottom of this page, and click the "CONTINUE" button. Now, the track is in your shopping cart, with the license type you selected.

4. Repeat 1-3 above for any additional music tracks that you also wish to license.

5. Now click on "View cart" or "Checkout" on the right-hand side of our site. You will now come to a page where you input your name, company name, email address and other information.

6. Also on this page, you need to choose between three different payment gateways: Paypal, Worldpay or 2CO. These are just three different companies that we use to take payment on our behalf. Each of them accept all major credit cards. So choose one of them, tick the mark to confirm you have understood and accepted the Terms and Conditions, and then click the PROCEED button.

7. Now you will be taken to the web page for which ever payment company you selected. You are now on Paypal, Worldpay or 2CO. You provide your credit card information only to that company. We at Shockwave-Sound.com don't actually get to see your credit card number.

8. Once you have paid, the payment company (Paypal / Worldpay / 2CO) sends an "immediate signal" back to our web server, and now our web server automatically finalizes the order, and sets it's status to "Paid". Our site automatically sends out an email to the email-address that you input in point 5. above, and that email contains a link to the "Pickup page" for this order. That's the page from which you download the music, and the license document.

And remember - our site does not use "user accounts". You don't need an account with us, to make a purchase. We have no "login" or username / password here.


After I place an order, how long does it take to get a download link?

There is no waiting time to receive your download. When you have paid, click "Return to Lynne Publishing" and then click "Proceed to your product download page". You are then taken directly to the page where you can download your product and your official Invoice and Music License Certificate.

Additionally, an email is automatically sent out to you. This email has the subject: "Your Shockwave-Sound Order Is Ready" and it contains a link to your product download page, so you can go back to that page later to re-download your product any time you want. This email is sent out instantly on payment completion. You should receive it within 30 seconds of having finished your payment process online -- but please wait 30 minutes before asking for help, because sometimes email can be delayed by high volumes of net traffic.

Cant find your download? If you somehow missed the "Return to Lynne Publishing" direct link and you also cannot find the email that we sent to you with the download link, you can still locate your download links using the My Orders page.


I made an order, but I didn't get a download link.

The most common reason for customers not receiving the email with the download link is that they have a spam filter which has either deleted it, or put it in the junk email / spam folder. The email that gets sent out to you has the subject: "Your Shockwave-Sound.Com Order Is Ready" and it contains some words like "Order", which causes some spam filters to intercept the email. If you expect an email from us and you haven't received it, please look in your "Junk email" or "Spam" folder.

The second most common reason for customers not to receive the email is that they misspelled their email address on the order form. It's important to type your email address correctly on our order form.

If you're not sure where to find/download your order, please go to the My Orders page. On this page you can input an email address, and all orders ever placed on our site under that email address, will be emailed to that address. If you're still having problems, contact us and we will help.


I downloaded the music OK, but now I can't find it on my computer.

We do not decide where on your computer a downloaded file will end up. This is a setting that is made on your computer and it is outside of our control. If you can't find a file after you've downloaded it, look in your web browser's "Settings", "Tools" or "Options" pages and look for a setting that determines where downloaded files will be stored.

In FireFox, click on the "Tools" menu and select "Options" from that menu. Find the "General" screen and there is a setting there for "Downloads"; e.g. where to store downloaded files, whether to ask for location each time or just save them to a pre-determined folder.

In Google Chrome, click on the wrench tool in the top right-hand corner of the browser, and choose "Options" from that menu. Then choose "Under the hood" in the menu on the left-hand side, and on that page you will find "Downloads - Download settings" where you can see and change the folder for downloaded files.

In Internet Explorer (v.8), there is no actual screen or setting but you can view or change the default download directory for downloaded files by editing the Windows registry as per the instructions given on this page. Also, files downloaded with Internet Explorer usually end up in the "Temporary Internet Files" folder which can be found under C:\Documents and Settings\(Your name)\Local Settings\Temporary Internet Files


I added a product to the shopping cart, but when I go to view cart or checkout, the cart is empty!

If products don’t make it into the shopping cart, it’s probably because our site is blocked from placing a “cookie” on your computer. A "cookie" is a very small capsule of information that our site needs to place on your hard disk, in order to recognize you and keep track of what you have in your shopping cart. If our site is denied access to place a cookie on your system, then it can’t keep track of products that are added to the cart.

Please try the following:

  • Try a different web browser if you have one, or
  • Temporarily disable any third-party Firewall software you have running. (Our site is okay with the normal Windows XP firewall; this does not need to be disabled.)
  • Or, adjust your Firewall settings to allow shockwave-sound.com to place a cookie on your system
  • Or, adjust your Internet Browser's privacy settings to allow shockwave-sound.com to place a cookie on your system.

If all else fails, contact us and tell us what you would like to purchase. We will issue a payment link for you and then manually make the products available to you after you've made payment.


Can I get a refund or exchange of a product that I have downloaded?

Refunding orders that have already been downloaded is problematic. Not only does the nature of electronic media make it impossible to gauge whether or not the file has been used, will be used, or duplicated. What's more is that the composer/contributor has already been paid his royalties on the sale, which happens automatically when an order is downloaded. So canceling and refunding an order after it has been downloaded is a tricky and complicated business, and as a general rule, we do not refund or exchange a product after it has been downloaded. Some exceptions may be made, if and when deemed appropriate by us.

It's easy to cancel an order before the product has been downloaded. On the product download page (which you see after placing the order), there is a cancellation link. If you cancel an order after you have paid, but before you've downloaded it, we will refund your payment with no questions asked.

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I just want to buy a track so I can listen to it, and I don't want to pay $30 for that!

Shockwave-Sound.com is a Music Licensing business. We are in the business of licensing music for commercial and in-public use. When you buy our music, you get rights with it, allowing you to use the music in things like online videos, TV and radio broadcasting, games, apps and more. We are not in the business of selling music to people just for listening to it.

Having said that, if you really want to buy some of our music just for personal listening, we can set it up for you manually. We charge $1.65 per individual music track and $15.00 per CD-collection. Please contact us and let us know what you would like. We'll get back to you by email, ask you to send us payment by Paypal, and then have the file(s) sent to you. We will ask you to confirm in writing that you will be using the music only for personal listening.

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Answers - Licenses and License Terms

 


Will I get a real Music License Certificate and Invoice with my purchase?

Yes. All our customers get real official Music License Certificate documents, which is also an official tax receipt. This is created automatically by our shopping cart system and is available to download from the same page where you download the music or sound-fx your purchased.


What exactly is "royalty-free" music?

Put very simply, "royalty free music" is a term used to describe music that you can use as much as you want, after having paid one single license fee.

With traditional ("not royalty free") music licensing, a film- or media producer either had to "hire" music library per-month or per-year, and/or pay a fee for every minute, second, or every cue that the music was used in a production. Typically, a producer would pay an annual fee to have access to a music library on CD's, and whenever they made a programme or a project of some sort, they would then keep track of exactly how many seconds the music was used in the project, and then pay an additional fee (a "needle-drop" fee) in addition to the annual fee. If they used the same music more than one place in the programme, they would have to pay a needle-drop fee for each one. Additionally, they might then have to go and obtain a synchronization license as well, for the right to combine the music with the visuals. And on top of that, or as an alternative, they might also have to pay a royalty to the music library, based on the amount earned, or copies sold, of the product in which the music was used. Administratively, it could be a bit of a headache.

"Royalty-Free music" was first introduced in the 1980's, and the concept is that a producer pays a one-time license fee for the rights to use the music, and that's it.

He/she is then free to use the music as much as needed, drop it into a production in several places without having to keep track of that, and without paying any further fees. The same music could even be used for several different programmes (say, for the intro-sequence of a 10-part series), without any extra payments. This would normally work out both cheaper and a lot easier to administer than the traditional music licensing system.

When you buy a piece of music from us, your purchase gives you a license to use the music in a variety of different projects (See License Terms for details).

Whenever music is used in a broadcast or public performance (such as a TV documentary, TV show, radio show, advertisement, etc.), or exported for the purpose of being broadcast abroad, the producer needs to fill in cue-sheets detailing the music used in the program. This ensures proper distribution of so-called Performance Royalties which is not an extra cost, but is paid by broadcasting corporations as a set annual fee. The cue-sheets simply ensures the right distribution of money already paid, and causes neither the producer nor the broadcaster any additional cost.

We would also recommend you read this additional page on royalty free music.


If I buy a music track from you, can I use it for anything I want?

As with any other music library, there are limits to what you can and cannot do with our music. Most importantly, you can't trade in the music itself. You can't put the track on a music CD and sell it as a music product, even if you add vocals or instruments to it.

For more detailed information about what exactly you can do with our royalty-free music tracks and music loops, please see the License page.


I'm a musician and I'd like to use your tracks/loops within my own music productions. Can I do that?

No. Our music tracks and music loops are not meant for music producers to use within their own compositions.

What you need is a Sample Library, ACID loops, Sample CD, or drum loops that are made for music producers.

That’s not what we sell. At Shockwave-Sound.com we sell music that is already finished, complete. It’s not for musicians. Our products are for television producers, film makers, web site designers and multimedia designers who need finished music to use within their TV programs, films, web sites, Apps and Games, and multimedia displays.

In fact, it is illegal to use our music or music loops within any kind of music creation / composition. Ref. License, "You may not create derivative works". You may also want to see this blog post which explains why we do not let our music be used as a basis for music composition or song writing.


Is it possible that the music track I license from you may have been used by a different company too?

The licenses that we sell from our website are all Non-exclusive. So yes, it is possible that the track you are interested in has been used by a different company, and we would still have the same song available on our website now. We don't remove a song from our catalogue after it has been used by one client. If we did that, we'd have to charge much, much more for a license. For the price that we charge for a license, we rely on being able to sell/license the same track to many different clients.

Having said that, keep in mind that we have thousands and thousands of different tracks in our catalogue, our clients are from all over the world, and the projects that we license our music to ranges across many different areas and platforms, such as Mobile apps and games, Facebook games, Audio books, YouTube videos, installations and live applications, in-store music and telephone on-hold music, video games, arcade machines and slot games, Podcasts, TV underscores / background music, TV- and radio commercials, special interest DVD discs, and much more. So whilst it is possible that the track you are interested in has been used in a similar market, for the same audience, in the same country, it is highly unlikely.


Can I use your music on YouTube, Google Video, Vimeo and other similar video hosting sites?

As long as you have purchased a license to the track you are using, yes you may. Under our Standard License you can use our music in commercial and non-commercial videos, but without monetizing the video via advertising on the video (e.g. the YouTube Partner program, which pays you money for advertising placed on or near the video). With our Extended License you can also monetize the video via advertising on the video.

If you have not purchased a license to the track you are using, you may not use our music on YouTube, Vimeo or other similar video sites.


I paid for a track, and still got a "copyright notice" on my YouTube video

It is against Shockwave-Sound.com policy to sell music that is automatically discovered at YouTube. We try our best to keep our music 'clean' of YouTube audio fingerprinting, and we do not receive any advertising income from YouTube. We do not participate in their Content-ID system. We want our music to be neutral and 'not found' in any audio copyright match at YouTube. And 99.9% of the time, this is the case. But there may be exceptions; some composers send their music in to Content-ID for fingerprinting without really understanding what it's about, or how it works. So if you come across a "copyright notice" on YouTube, please contact us so we can clean it up. Thanks!

Copyright notices on YouTube are completely automated. YouTube's computer systems automatically recognized the music in your video, by using "audio fingerprint" technology. YouTube's automated systems do not know that you have bought a license, so that's why you're getting the "copyright notice". The copyright notice can easily be removed by either:

(1) Contact us with your license information and the link/URL to your video, details of your license order, such as order number or customer name, title of the music track being claimed. We will arrange to have the copyright notice lifted from your video.

OR (2) use the "Dispute" feature on the YouTube copyright notice page, to provide information that you've purchased a license to use the music in your video. Within a couple of days, the copyright claim on your video will be removed.

This process ensures that you, as a valid license holder, get rights with your music that those who didn't buy license don't get.


I would like to make a music CD that I can give away to customers or business contacts. Can I use your music for that?

Yes, but you need a special license for it.

If you simply buy a track from this web site, for the price listed next to each track, you get the Standard License. The Standard License is a license for the music to be used within other media, as part of a production such as video, dvd, web site, etc. (For details of exactly what is covered by the standard license, please see the license page.)

We do however offer a giveaway promotion license. This is a special license that allows you to create a CD with our music on it for the purpose of giving away as a promotional item. The license costs US$ 0.09 per music track, per CD created. For more details, please see the giveaway promotion license page.


Why do I have to pay to use classical music - if the composer is dead, isn't the music copyright free?

There are always two copyrights in a music recording: One in the composition, and one in the recording.

When a composer has been dead for 75 years, the copyright in the composition expires. After that, anybody can make their own arrangement and recording of that music, without paying anybody any royalties.

If you hire an orchestra and record your own recording of a piece of music by Beethoven, then you get the copyright in that recording. Other people cannot take your recording and use it without your permission.

In our case, we have contracts with two different companies that have invested a large amount of time and money to arrange their own versions of the classical music pieces. They have paid hundreds of musicians to play, and hundreds of hours in professional recording studios and recording halls. Now, they own the copyright in the recordings that they have created. We have a contract with these companies, allowing us to sell the music on our site, and pay them half of the money when their recordings are sold on our site.

If you sit down with a piano and play “Für Elise” by Beethoven, and you record the sound into a tape recorder, then you own the copyright in that recording. Even though the actual composition is copyright free.

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Answers - Listening to previews and downloading preview files


Can I download a preview file (a "temp" file) and try it out in my project?

Yes, you can. When you are browsing music tracks on our site, you can see a little icon that looks like this:

Click it, and an MP3 file will be downloaded to your computer. This MP3 file has an occasional voice saying "Shockwave-Sound... Preview..." to remind you that this file may not be used in any final release product, or used in any form of distribution, free or paid.


Can I download a big package containing ALL your preview files?

Yes! We have a special area on our site which we call "get all demos": Click here to go there. From this page you can download big .zip-files, one for each music genre. And each .zip file contains demo-files of all the music tracks we have in that genre. The only thing is that these demo files are mostly only 1 minute long, so they do not represent the entire length of the tracks, like the normal on-site preview files do. That's just to keep the file sizes manageable.

Keeping these 1-minute demo files on your own computer, in a separate subdirectory for each music genre, gives you a very quick and convenient way to browse for music tracks right from your own computer, without even being online.


Can I download preview files without the 'preview' voiceover?

We have a special area of our website where it is possible to download non-watermarked preview files, to test the music in a project without the 'preview' or 'shockwave-sound.com' voiceovers. Access to this area is limited to: Large volume customers / Long standing repeat customers / High profile, large companies / Other companies that we feel it is in our interest to grant that level of trust. All downloads of non-watermarked preview files are registered by your login and IP-address. If you wish to apply for access to this area, please follow this link.

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Answers - Technical issues and file formats


Should I choose the MP3 or the WAV version?

What's the difference between WAV files and MP3 files? Well, the WAV files are uncompromised and uncompressed, original master recordings. They are in true broadcast quality.

MP3 files have been compressed to make the files smaller, thus faster to download. MP3 compression uses a clever technology which discards some information from the audio file - audio which is deemed to be inaudible to the human ear. So in making the file much smaller, some audio signal has been discarded, but we will say this: Our MP3 files are made to a very high standard, and we have yet to hear from anybody who has ever been able to actually hear the difference between our MP3 files and the original master WAV file.

To sum up: WAV files are very large files that offer the very best sound quality, and can easily be converted to AIFF format. MP3 files are much smaller files, and still sound great.

We price all WAV files $2 higher than the MP3 version because of the large amounts of server space and bandwidth used by the WAV files.

The "music loops" are only available in WAV format, not MP3. This is because of the very nature of the MP3 file format. When a sound is stored in MP3 format, there is always a tiny bit of silence at the beginning and end of the sound, and this causes the sound not to loop seamlessly. If you try to loop a sound file that has been saved in MP3 format, you'll hear a short "hiccup" at the loop point. This is why we offer the music loops in WAV format only. The WAV music loops will sound completely seamless at the loop point, without any "skip" or pause at all. To learn more about music loops, please read "What are music loops and how do they work?"


What are the "Music Loops" and how do they work?

A "music loop" is a short piece of music that can be played over and over again in a "loop" so it sounds like a never ending music track.

A music loop is typically 10-40 seconds long. When it reaches the end, it instantly jumps back to the beginning and starts playing again. The start- and end-points of the loop have been cleverly edited to make it sound like it didn't "jump" back to the beginning at all, but simply continues to play.

Let's listen to an example of a music loop. This is really only a 20 second piece of music, but at the end it jumps back to the beginning. You can't hear any "skip" or stop of any kind when it jumps back and starts again, and the result is an endless music track. Click here to listen.

Music loops are most commonly used for web sites or in Flash presentations -- which is why they are sometimes called Flash loops or web site loops.

On a web site, you want visitors to be able to see and hear the site as quickly as possible after they arrive. You don't want to have to send too much data to the visitor before he/she can experience your site, because you don't want your visitor to have to wait for large amounts of data to transfer to their computer. Because the music loop contains only enough data for a few seconds worth of music, there isn't a lot of data that has to be sent to your visitor before he/she can hear it. You can just send a few seconds worth of music, and that's enough for the visitor to be able to listen to music for as long as he/she is on your site. That's why loops are often used on web sites.

If you are looking for music for media that's not going to be put on the internet, you're probably better off using the "full length version" of the music, rather than the loop. Although loops are great for web sites because they are so small, it can become a little monotenous to listen to the same 20 seconds of music over and over again. So if keeping the file sizes to a minimum isn't a real issue for you, then go for the "full length version" of the music, which will be more varied and have different sections and variations throughout.


I bought a music loop, but it doesn't loop seamlessly. It kind of "hiccups" at the loop point. Why?

All our loops play completely seamlessly, without any stutter, jump, skip or hiccup at the loop point, if used correctly.

There are two things that can "ruin" a seamless loop, and cause it not to loop seamlessly during playback:

1) Converting the loop to MP3 format. A seamless loop cannot be stored in MP3 file format, because of a limitation in the file format itself. The MP3 file format always includes a tiny bit of silence at the beginning and end of a file. This is why we don't offer our customers to download loops in MP3 format, only in WAV format. As soon as you convert a loop to MP3 format, it starts to hiccup at the loop point. This is not a weakness of our loops, but of the actual nature of the MP3 file format. If you are using Flash, you should always import the WAV file into Flash, and then use Flash's built-in compression settings (File, Publish Settings) to compress the audio.

2) The other possible problem with a hiccuping loop is that the actual playback program isn't jumping right back to the beginning after reaching the end, without taking a little pause first. This is a well known problem with, for example, RealPlayer, Quicktime Player and Windows Media Player. If you ask these programs to play the sound in a loop, they do, but only in the sense that a CD-player does it -- i.e. there is a little pause while the program "re-locates" back to the beginning of the file. Again, this is not a weakness of the file, but of the playback method.

The best way to use a music loop is to import the WAV file (without converting it to MP3 first) into Flash, and then use Flash's built-in compression settings (found under File, Publish Settings) to compress the audio. That's what we do when we make our completely seamless loop previews.


What is the difference between the full-length versions, 60/30-seconds versions, and loops? Can the 30-second version loop?

We present most of our music in different cuts/lengths: Full length version, 60-secs version, 30-secs version, and "loops".

The full-length version: Typically plays for 2-8 minutes, and is quite simply the "whole" music piece. It begins, plays for a few minutes, and ends. If you play it with the loop setting ON, it will begin, play for a few minutes, end, wait a few seconds, and then begin again.

The 60-secs and 30-secs versions: These begin, play for 60/30 seconds, and end. If you play them with the loop setting ON, they will begin, play for 60/30 seconds, end, then wait a couple of seconds, and begin again.

The "loops" are typically 10-30 seconds long each. The beginning and end of the file is cut/trimmed in a clever way to make the end jump right back to the beginning in such a way that it sounds like it just keeps playing. If you play it with the loop setting ON, it will play for however long you want, or forever, until the viewer exits the page. Every time it reaches the end, it jumps immediately back to the beginning, and it does this without any skip or jump, it sounds like a never ending piece of music that just keeps playing.

The loops are practical for use on web sites, because you are only actually dealing with a few seconds worth of music, there isn't that much data that has to be transferred to the viewer's web browser, and this helps to keep your site loading fast.

To learn more about music loops and how they work, see "What is a music loop and how does it work?".


How big are your files? I need to know before I can put them on my web site

Typically, a full music track in MP3 format is about 3-7 MB, and in WAV format maybe 30-70 MB, depending on the length of the music track. A "music loop" WAV file is maybe 1-3 MB, again, depending on the length.

However, we don't expect people to put it on their web site in full CD-quality. Most people will downgrade the sound quality and make the file much smaller before they put it on a web site.

Our clients use our music for a wide variety of purposes, from national advertising broadcasts (full CD/broadcast quality required), to looping background music on web sites (small files required). We give out the files in the highest possible sound quality, so that the customer can then downgrade the sound quality as required, and make the file smaller if he/she wants to.

The process is comparable with images. If we had sold royalty-free photos, we would have given the photos to our customers in full-size, maybe uncompressed 4000 x 3000 pixels, and the file would be very large. But we would not expect people to put it on their web site at this size. Instead, for customers who wanted to use the photo on a web site, we would expect them to reduce the picture down to maybe 320 x 200 pixels, thus massively reducing the file size. But they might still want to keep a copy of the full high-resolution version of the image, if they want to use it for something else (magazine print, etc.) later.

This is exactly what happens with our music as well. We give you the music in very high fidelity audio files, and they are large. If you want to use the music on a web site, it is likely that you will want to downgrade the fidelity, and thus the file size, first. (See below).


How do I reduce the file sizes?

The most common way for people to put music on web sites is to use the program Flash from Macromedia. This is a tool for making active, animated web sites with audio etc. If you use Flash, just import the music from the File menu, and then go to File, Publish Settings, and set the compression level you want on the audio. The lower bit-rate you set, the smaller the music file will get, but the lower sound quality ("clarity") the audio will have.

If you don't use Flash, you can also just embed the audio onto the web site in a more straightforward way. Please check the documentation for your particular web site building tool for how to embed audio onto a web page. But first, you might want to reduce the audio file size / sound quality. You can do this by using a simple, free audio editing tool such as Audacity or similar. Open the file, Save As, choose WAV or MP3 and set your compression settings (lower bit rate = smaller file = lower sound quality). MP3 gives much smaller files than WAV with the same quality, which is why it's a popular format for using audio on the internet.

After you have made a purchase from our site, we we are happy to help you and deliver the sound files to you in a reduced file size / reduced sound quality. However, we ask for your understanding that we cannot offer training in using Flash, putting music on web sites, etc. Our job is to give you the music and a license to use it. It's then up to your web designer / webmaster to put the music on your web site.

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Answers - Partnering with us and working with us


Do you have an Affiliate program?

Yes we do! By linking to our site, you can make a commission on sales generated from your link. Please see Affiliate Program page for details.

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Answers - other / misc


I heard a music track on the radio. Do you have it?

No. We don't sell music tracks by "popular" artists such as John Mellencamp, Dollie Parton, 50 Cent or any other artist or song you may have heard on the radio. All our music was composed by our on-staff composers and producers.

To buy a license to use a music track from a mainstream popular artist is usually a lot more complicated, and a lot more expensive, than to license music from a music library such as ours.

The world of music copyrights and licensing laws is a complex one, and if you wanted to use a track by, say, Justin Timberlake on your video or your web site, you would first have to obtain a Synchronization License. Then a Master Use license. Then you would need to sort out the Mechanical License and probably also a Performance License. All these different licenses would have to be obtained from different places, all would involve negotiations, probably lawyers, and a considerable cost. We're talking thousands of dollars.

This is why people come to places like ours, "royalty-free" music libraries where they just pay a one-time simple license fee, and come away with all they need in order to use the music track. On our site, directly after you've placed an order, you automatically get a music download link sent to you by email, so you can literally have the music in your project -- fully legal -- in less than 5 minutes.

If you want to try to license the use of a popular music track, one good place to start your quest would probably be at the Harry Fox Agency, where they at least should be able to get you started.


Do you offer an RSS Feed of new music releases?

Yes, we do. Please see this page for further information, or if you already know how to use RSS, just insert this link into your RSS news reader program.


A few example questions and answers

Question:

If I find some music on your site for my live theatrical performance and I buy it....does that mean I can use this music for my show? What if I decided to use it for Audio once I finish the show? Do I pay your company for every audio cd that is sold? Let me know how this works.

Answer:

To use our music in a Theatrical performance, or film that will be shown in a cinema, you need to buy our "Extended License" (single cinema theater) or "Widest License" (multiple cinemas, full theatrical release). To buy a track with the Extended or Widest License type, simply click "Add to cart" on the music track you want to buy, and then choose the License option you require.

About music CD: Our music cannot be released as a music product by anybody other than us. You can't license music from our web site and sell that as a music-CD.

However, if the music was only used in the background on the CD, then it would be allowed. For example, if your CD contained audio dialog from your theater play with the music in the background, that would be okay. You could make up to 5,000 CDs under our Standard License and if you make more CDs than 5,000, you would have to buy the Extended License.


Question:

I'm hoping you can help clear something up for me about PRS?

My concern as a Music On Hold producer is that after buying a licence from you guys to use a track royalty-free, my client then won't have to also pay an annual PRS licence as well... as the royalties would already have been paid to you.

For example i've noticed that, in your case as a producer, you're royalty collection scheme is PRS. Officially, according to PRS, they now control the collection of royalty money for your music, and a licence MUST be obtained to do this.

So if you're saying that if I have bought a licence direct from you to use the track you've composed 'royalty-free', and therefore you don't want extra royalty money from PRS, then I think I would need something in writing from you.

Answer:

Ah, the complications of music use, broadcasting/performance and performance royalties.

Basically, there are two separate “channels” through which royalties and fees travel from a commercial music user to the composer.

The first channel is the “sync fee”, or the direct payment that a music user pays to license music. This license gives the customer the right to use the music on physical media, such as CD’s and DVD’s.

The other channel is the “performance” or “broadcast” fees. These fees are not paid by the producer (i.e. you), but by whoever ends up broadcasting or performing the music to an audience.

Example 1: You license a music track from us and use it on a DVD. No problem. All you pay us is the simple one-time fee on the web site. A year later, a TV channel broadcasts your DVD. In order to be allowed to do this, the broadcaster (not you) needs to own a license to broadcast that music. This is the license that PRS provides.

Example 2: You license a music track from us and use it on a music-on-hold machine. All you pay us is the simple one-time fee on our web site. Next week, somebody buys that machine from you and starts to use it as on-hold music in their company. That company now becomes a broadcaster of the music, and they (not you) need a PRS license for this.

As it happens, most companies who regularly broadcast music already have an annual license from the PRS. So whether you have included some tracks on your DVD that is registered with PRS doesn’t make any difference to them. They have an annual license and pay an annual fee. It doesn’t cost them any less or more whether your programme contains some music that's registered and some that isn't.

But for a small company that buys an on-hold machine, it gets trickier. They may not already have a PRS license. And if they don’t, they aren’t allowed to broadcast any music that’s registered with any performance affiliation. (PRS, ASCAP, GEMA, BMI, SOCAN, etc. etc.). They have two choices: They can buy an annual PRS license (it’s not that expensive), or they can seek out music that is not affiliated to any kind of performance affiliation. Unless they have a PRS license, they cannot broadcast music that’s registered with PRS or any similar affiliation.

Either way you look at it, you as a producer of the on-hold machine, don’t need a PRS license. You only need the license you can buy on our site.

We have many composers on our site who are not affiliated with any performance organization. To find this music in our catalogue, browse any music genre, and at the top of the genre page listing, click "Display Non-PRO Music Only". That way, our genre track listing will display only music tracks that are completely royalty-free and neither you, nor any of your customers, will need a PRS license to play the music.

Always read and understand our license terms. You will see that for Music On Hold use, the Standard License is for use for Music On Hold in a single location, whereas the Extended License is for use for Music On Hold in multiple locations.

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