How does the Customer
Satisfaction Guarantee work?
If you can't use the sound / music that you have licensed from us, please
contact us about this within 30 days of your purchase. We will first try to
help you with the problem that's causing you not to be able to use it. If
we are unable to fix your problem, we will ask you to confirm in writing (by
email) that you have deleted the sound/music from your computer(s) and that
you weren't able to use it, and a short explanation of the reason. We will
then refund your money in full.
Our guarantee is: Customer satisfaction, or money returned.
How do I place an
order / license a track from this site?
Here's how to make an order for a track/license on our site:
1. Go to our site www.Shockwave-Sound.com and find
the track you want to license by using the "quick search" box on
the right-hand side of our site, or the other music browsing buttons above
the quick-search box.
2. Once you find the track you want, be sure to hit
the little "play" button so you are sure this is the right track.
And then, click on the little "add to shopping cart" button next
to the track/version you wish to license.
3. The next page asks you which file format (MP3 or
WAV), and which License Type you wish to buy. Click the right options here,
and then scroll down all the way to the bottom of this page, and click the
"CONTINUE" button. Now, the track is in your shopping cart, with
the license type you selected.
4. Repeat 1-3 above for any additional music tracks
that you also wish to license.
5. Now click on "View cart" or "Checkout"
on the right-hand side of our site. You will now come to a page where you
input your name, company name, email address and other information.
6. Also on this page, you need to choose between three
different payment gateways: Paypal, Worldpay or 2CO. These are just three
different companies that we use to take payment on our behalf. Each of them
accept all major credit cards. So choose one of them, tick the mark to confirm
you have understood and accepted the Terms and Conditions, and then click
the PROCEED button.
7. Now you will be taken to the web page for which
ever payment company you selected. You are now on Paypal, Worldpay or 2CO.
You provide your credit card information only to that company. We at Shockwave-Sound.com
don't actually get to see your credit card number.
8. Once you have paid, the payment company (Paypal
/ Worldpay / 2CO) sends an "immediate signal" back to our web server,
and now our web server automatically finalizes the order, and sets it's status
to "Paid". Our site automatically sends out an email to the email-address
that you input in point 5. above, and that email contains a link to the "Pickup
page" for this order. That's the page from which you download the music,
and the license document.
And remember - our site does not use "user accounts". You don't
need an account with us, to make a purchase. We have no "login"
or username / password here.
After I place an order,
how long does it take to get a download link?
There is no waiting time to receive your download. When
you have paid, click "Return to Lynne Publishing"
and then click "Proceed to your product download page".
You are then taken directly to the page where you can download your product
and your official Invoice and Music License Certificate.
Additionally, an email is automatically sent out to you. This email has the
subject: "Your Shockwave-Sound Order Is Ready" and it contains a
link to your product download page, so you can go back to that page later
to re-download your product any time you want. This email is sent out instantly
on payment completion. You should receive it within 30 seconds of having finished
your payment process online -- but please wait 30 minutes before asking for
help, because sometimes email can be delayed by high volumes of net traffic.
Cant find your download? If you somehow missed the "Return
to Lynne Publishing" direct link and you also cannot find the email that
we sent to you with the download link, you can still locate your download
links using the My Orders page.
I made an order, but I didn't get a download
The most common reason for customers not receiving the email with the download
link is that they have a spam filter which has either deleted
it, or put it in the junk email / spam folder. The email
that gets sent out to you has the subject: "Your Shockwave-Sound.Com
Order Is Ready" and it contains some words like "Order",
which causes some spam filters to intercept the email. If you expect an email
from us and you haven't received it, please look in your "Junk email"
or "Spam" folder.
The second most common reason for customers not to receive theemail
is that they misspelled their email address on the order form. It's important
to type your email address correctly on our order form.
If you're not sure where to find/download your order, please go to the My
Orders page. On this page you can input an email address, and
all orders ever placed on our site under that email address, will be emailed
to that address. If you're still having problems, contact
us and we will help.
I downloaded the music
OK, but now I can't find it on my computer.
We do not decide where on your computer a downloaded file will end up. This
is a setting that is made on your computer and it is outside of our control.
If you can't find a file after you've downloaded it, look in your web browser's
"Settings", "Tools" or "Options" pages and look
for a setting that determines where downloaded files will be stored.
In FireFox, click on the "Tools" menu and select "Options"
from that menu. Find the "General" screen and there is a setting
there for "Downloads"; e.g. where to store downloaded files, whether
to ask for location each time or just save them to a pre-determined folder.
In Google Chrome, click on the wrench tool in the top right-hand corner
of the browser, and choose "Options" from that menu. Then choose
"Under the hood" in the menu on the left-hand side, and on that
page you will find "Downloads - Download settings" where you can
see and change the folder for downloaded files.
In Internet Explorer (v.8), there is no actual screen or setting but you
can view or change the default download directory for downloaded files by
editing the Windows registry as per the instructions given on this
page. Also, files downloaded with Internet Explorer usually end up in
the "Temporary Internet Files" folder which can be found under C:\Documents
and Settings\(Your name)\Local Settings\Temporary Internet Files
I added a product to
the shopping cart, but when I go to view cart or checkout, the cart is empty!
If products don’t make it into the shopping cart, it’s probably
because our site is blocked from placing a “cookie” on your computer.
A "cookie" is a very small capsule of information that our site
needs to place on your hard disk, in order to recognize you and keep track
of what you have in your shopping cart. If our site is denied access to place
a cookie on your system, then it can’t keep track of products that are
added to the cart.
Please try the following:
Try a different web browser if you have one, or
Temporarily disable any third-party Firewall software you have running.
(Our site is okay with the normal Windows XP firewall; this does not
need to be disabled.)
Or, adjust your Firewall settings to allow shockwave-sound.com to place
a cookie on your system
Or, adjust your Internet Browser's privacy settings to allow shockwave-sound.com
to place a cookie on your system.
If all else fails, contact us and tell us what
you would like to purchase. We will issue a payment link for you and then
manually make the products available to you after you've made payment.
want to buy a track so I can listen to it, and I don't want to pay $30 for that!
Shockwave-Sound.com is a Music Licensing business. We are in the business
of licensing music for commercial and in-public use. When you buy our music,
you get rights with it, allowing you to use the music in
things like online videos, TV and radio broadcasting, games, apps and more.
We are not in the business of selling music to people just for listening to
Having said that, if you really want to buy some of our music just for personal
listening, we can set it up for you manually. We charge $1.65
per individual music track and $15.00 per CD-collection. Please contact
us and let us know what you would like. We'll get back to you by email,
ask you to send us payment by Paypal, and then have the file(s) sent to you.
We will ask you to confirm in writing that you will be using the music only
for personal listening.
Will I get
a real Music License Certificate and Invoice with my purchase?
Yes. All our customers get real official Music License Certificate documents,
which is also an official tax receipt. This is created automatically by our
shopping cart system and is available to download from the same page where
you download the music or sound-fx your purchased.
is "royalty-free" music?
Put very simply, "royalty free music" is a term used to describe
music that you can use as much as you want, after having paid one single license
With traditional ("not royalty free") music licensing, a film- or
media producer either had to "hire" music library per-month or per-year,
and/or pay a fee for every minute, second, or every cue that the music was
used in a production. Typically, a producer would pay an annual fee to have
access to a music library on CD's, and whenever they made a programme or a
project of some sort, they would then keep track of exactly how many seconds
the music was used in the project, and then pay an additional fee (a "needle-drop"
fee) in addition to the annual fee. If they used the same music more than
one place in the programme, they would have to pay a needle-drop fee for each
one. Additionally, they might then have to go and obtain a synchronization
license as well, for the right to combine the music with the visuals. And
on top of that, or as an alternative, they might also have to pay a royalty
to the music library, based on the amount earned, or copies sold, of the product
in which the music was used. Administratively, it could be a bit of a headache.
"Royalty-Free music" was first introduced in the 1980's, and the
concept is that a producer pays a one-time license fee for the rights to use
the music, and that's it.
He/she is then free to use the music as much as needed, drop it into a production
in several places without having to keep track of that, and without paying
any further fees. The same music could even be used for several different
programmes (say, for the intro-sequence of a 10-part series), without any
extra payments. This would normally work out both cheaper and a lot easier
to administer than the traditional music licensing system.
When you buy a piece of music from us, your purchase gives you a license
to use the music in a variety of different projects (See License
Terms for details).
Whenever music is used in a broadcast or public performance (such as a TV
documentary, TV show, radio show, advertisement, etc.), or exported for the
purpose of being broadcast abroad, the producer needs to fill in cue-sheets
detailing the music used in the program. This ensures proper distribution
of so-called Performance Royalties which is not an extra
cost, but is paid by broadcasting corporations as a set annual fee. The cue-sheets
simply ensures the right distribution of money already paid, and causes neither
the producer nor the broadcaster any additional cost.
If I buy a music track from you,
can I use it for anything I want?
As with any other music library, there are limits to what you can and cannot
do with our music. Most importantly, you can't trade in the music itself.
You can't put the track on a music CD and sell it as a music product, even
if you add vocals or instruments to it.
For more detailed information about what exactly you can do with our royalty-free
music tracks and music loops, please see the License
I'm a musician
and I'd like to use your tracks/loops within my own music productions. Can I
No. Our music tracks and music loops are not meant for music producers to
use within their own compositions.
What you need is a Sample Library, ACID loops, Sample CD, or drum loops that
are made for music producers.
That’s not what we sell. At Shockwave-Sound.com we sell music that
is already finished, complete. It’s not for musicians. Our products
are for television producers, film makers, web site designers and multimedia
designers who need finished music to use within their TV
programs, films, web sites, Apps and Games, and multimedia displays.
In fact, it is illegal to use our music or music loops within any kind of
music creation / composition. Ref. License, "You may not create derivative
works". You may also want to see this
blog post which explains why we do not let our music be used as a basis
for music composition or song writing.
Is it possible
that the music track I license from you may have been used by a different company
The licenses that we sell from our website are all Non-exclusive. So yes,
it is possible that the track you are interested in has been used by a different
company, and we would still have the same song available on our website now.
We don't remove a song from our catalogue after it has been used by one client.
If we did that, we'd have to charge much, much more for a license. For the
price that we charge for a license, we rely on being able to sell/license
the same track to many different clients.
Having said that, keep in mind that we have thousands and thousands of different
tracks in our catalogue, our clients are from all over the world, and the
projects that we license our music to ranges across many different areas and
platforms, such as Mobile apps and games, Facebook games, Audio books, YouTube
videos, installations and live applications, in-store music and telephone
on-hold music, video games, arcade machines and slot games, Podcasts, TV underscores
/ background music, TV- and radio commercials, special interest DVD discs,
and much more. So whilst it is possible that the track you are interested
in has been used in a similar market, for the same audience, in the same country,
it is highly unlikely.
Can I use your music
on YouTube, Google Video, Vimeo and other similar video hosting sites?
If you have bought the track from our website, yes. Your purchase with us
includes a license to use that music on YouTube.
If you have not purchased a license to the track you are using, you may not
use our music on YouTube, Vimeo or other similar video sites.
paid for a track, and still got a "copyright notice" on my YouTube
Copyright notices on YouTube are completely automated. YouTube's computer
systems automatically recognized the music in your video, by using "audio
fingerprint" technology. YouTube's automated system doesn't know that
you have bought a license, and that's why you're getting the "copyright
notice". The copyright notice can easily be removed by using the "Dispute"
feature on the YouTube copyright notice page to provide documentation that
you've purchased a license to use the music in your video. Within a day or
two, the copyright notice on your video will be removed.
This process ensures that you, as a valid license holder, get rights with
your music that those who didn't buy license don't get.
The purpose of Content-ID is to monetize videos uploaded by people who didn't
buy a license. Unfortunately, YouTube's automated system doesn't know who
bought a license and who didn't. Which is why you need to use the "Dispute"
function there to provide information/documentation of your license purchase.
If you still have trouble with this, fill in our contact
form and let us know (A) the link/URL to your video, (B) details of your
license order, such as order number or customer name so that we may find the
order, (C) information from the copyright notice screen on YouTube which displays
the track title being found in your video, the artist and the company claiming
administration of the track. We will help you to look into the matter, possibly
contact the artist to get them to help as well. If you are a paying customer,
we will definitely get the copyright notice removed from your video(s).
would like to make a music CD that I can give away to customers or business
contacts. Can I use your music for that?
Yes, but you need a special license for it.
If you simply buy a track from this web site, for the price listed next to
each track, you get the Standard License. The Standard License is a license
for the music to be used within other media, as part of a
production such as video, dvd, web site, etc. (For details of exactly what
is covered by the standard license, please see the license
We do however offer a giveaway promotion
license. This is a special license that allows you to create a CD with
our music on it for the purpose of giving away as a promotional item. The
license costs US$ 0.09 per music track, per CD created. For more details,
please see the giveaway promotion license
do I have to pay to use classical music - if the composer is dead, isn't the
music copyright free?
There are always two copyrights in a music recording: One
in the composition, and one in the recording.
When a composer has been dead for 75 years, the copyright in the composition
expires. After that, anybody can make their own arrangement and recording
of that music, without paying anybody any royalties.
If you hire an orchestra and record your own recording of a piece of music
by Beethoven, then you get the copyright in that recording.
Other people cannot take your recording and use it without your permission.
In our case, we have contracts with two different companies that have invested
a large amount of time and money to arrange their own versions of the classical
music pieces. They have paid hundreds of musicians to play, and hundreds of
hours in professional recording studios and recording halls. Now, they own
the copyright in the recordings that they have created. We
have a contract with these companies, allowing us to sell the music on our
site, and pay them half of the money when their recordings are sold on our
If you sit down with a piano and play “Für Elise” by Beethoven,
and you record the sound into a tape recorder, then you own
the copyright in that recording. Even though the actual composition is copyright
Answers - Listening to previews and downloading preview files
Can I download
a preview file (a "temp" file) and try it out in my project?
Yes, you can. When you are browsing music tracks on our site, you can see
a little icon that looks like this:
Click it, and an MP3 file will be downloaded to your computer. This MP3 file
has an occasional voice saying "Shockwave-Sound... Preview..."
to remind you that this file may not be used in any final release product,
or used in any form of distribution, free or paid.
I download a big package containing ALL your preview files?
Yes! We have a special area on our site which we call "get all
demos": Click here to go there. From
this page you can download big .zip-files, one for each music genre. And each
.zip file contains demo-files of all the music tracks we have in that genre.
The only thing is that these demo files are mostly only 1 minute long, so
they do not represent the entire length of the tracks, like the normal on-site
preview files do. That's just to keep the file sizes manageable.
Keeping these 1-minute demo files on your own computer, in a separate subdirectory
for each music genre, gives you a very quick and convenient way to browse
for music tracks right from your own computer, without even being online.
Can I download
preview files without the 'preview' voiceover?
We have a special area of our website where it is possible to download non-watermarked
preview files, to test the music in a project without the 'preview' or 'shockwave-sound.com'
voiceovers. Access to this area is limited to: Large volume customers / Long
standing repeat customers / High profile, large companies / Other companies
that we feel it is in our interest to grant that level of trust. All downloads
of non-watermarked preview files are registered by your login and IP-address.
If you wish to apply for access to this area, please follow
What's the difference between WAV files and MP3 files? Well, the WAV files
are uncompromised and uncompressed, original master recordings. They are in
true broadcast quality.
MP3 files have been compressed to make the files smaller, thus faster to
download. MP3 compression uses a clever technology which discards some information
from the audio file - audio which is deemed to be inaudible to the human ear.
So in making the file much smaller, some audio signal has been discarded,
but we will say this: Our MP3 files are made to a very high standard, and
we have yet to hear from anybody who has ever been able to actually hear
the difference between our MP3 files and the original master WAV file.
To sum up: WAV files are very large files that offer the very best
sound quality, and can easily be converted to AIFF format. MP3 files are much
smaller files, and still sound great.
We price all WAV files $2 higher than the MP3 version because of the large
amounts of server space and bandwidth used by the WAV files.
The "music loops" are only available in WAV format, not MP3. This
is because of the very nature of the MP3 file format. When a sound is stored
in MP3 format, there is always a tiny bit of silence at the beginning and
end of the sound, and this causes the sound not to loop seamlessly. If you
try to loop a sound file that has been saved in MP3 format, you'll hear a
short "hiccup" at the loop point. This is why we offer the music
loops in WAV format only. The WAV music loops will sound completely
seamless at the loop point, without any "skip" or pause at all.
To learn more about music loops, please read "What
are music loops and how do they work?"
What are the
"Music Loops" and how do they work?
A "music loop" is a short piece of music that can be played over
and over again in a "loop" so it sounds like a never ending music
A music loop is typically 10-40 seconds long. When it reaches the end, it
instantly jumps back to the beginning and starts playing again. The start-
and end-points of the loop have been cleverly edited to make it sound like
it didn't "jump" back to the beginning at all, but simply continues
Let's listen to an example of a music loop. This is really only a 20 second
piece of music, but at the end it jumps back to the beginning. You can't hear
any "skip" or stop of any kind when it jumps back and starts again,
and the result is an endless music track. Click here
Music loops are most commonly used for web sites or in Flash presentations
-- which is why they are sometimes called Flash loops or web site loops.
On a web site, you want visitors to be able to see and hear the site as quickly
as possible after they arrive. You don't want to have to send too much data
to the visitor before he/she can experience your site, because you don't want
your visitor to have to wait for large amounts of data to transfer to their
computer. Because the music loop contains only enough data for a few seconds
worth of music, there isn't a lot of data that has to be sent to your visitor
before he/she can hear it. You can just send a few seconds worth of music,
and that's enough for the visitor to be able to listen to music for as long
as he/she is on your site. That's why loops are often used on web sites.
If you are looking for music for media that's not going to be put on the
internet, you're probably better off using the "full length version"
of the music, rather than the loop. Although loops are great for web sites
because they are so small, it can become a little monotenous to listen to
the same 20 seconds of music over and over again. So if keeping the file sizes
to a minimum isn't a real issue for you, then go for the "full length
version" of the music, which will be more varied and have different sections
and variations throughout.
I bought a
music loop, but it doesn't loop seamlessly. It kind of "hiccups" at
the loop point. Why?
All our loops play completely seamlessly, without any stutter, jump, skip
or hiccup at the loop point, if used correctly.
There are two things that can "ruin" a seamless loop, and cause
it not to loop seamlessly during playback:
1) Converting the loop to MP3 format. A seamless loop cannot be stored in
MP3 file format, because of a limitation in the file format itself. The MP3
file format always includes a tiny bit of silence at the beginning and end
of a file. This is why we don't offer our customers to download loops in MP3
format, only in WAV format. As soon as you convert a loop to MP3 format, it
starts to hiccup at the loop point. This is not a weakness of our loops, but
of the actual nature of the MP3 file format. If you are using Flash, you should
always import the WAV file into Flash, and then use Flash's built-in compression
settings (File, Publish Settings) to compress the audio.
2) The other possible problem with a hiccuping loop is that the actual playback
program isn't jumping right back to the beginning after reaching the end,
without taking a little pause first. This is a well known problem with, for
example, RealPlayer, Quicktime Player and Windows Media Player. If you ask
these programs to play the sound in a loop, they do, but
only in the sense that a CD-player does it -- i.e. there is a little pause
while the program "re-locates" back to the beginning of the file.
Again, this is not a weakness of the file, but of the playback method.
The best way to use a music loop is to import the WAV file (without converting
it to MP3 first) into Flash, and then use Flash's built-in compression settings
(found under File, Publish Settings) to compress the audio. That's what we
do when we make our completely seamless loop previews.
What is the difference between the full-length
versions, 60/30-seconds versions, and loops? Can the 30-second version loop?
We present most of our music in different cuts/lengths: Full length version,
60-secs version, 30-secs version, and "loops".
The full-length version: Typically plays for 2-8 minutes, and is quite simply
the "whole" music piece. It begins, plays for a few minutes, and
ends. If you play it with the loop setting ON, it will begin, play for a few
minutes, end, wait a few seconds, and then begin again.
The 60-secs and 30-secs versions: These begin, play for 60/30 seconds, and
end. If you play them with the loop setting ON, they will begin, play for
60/30 seconds, end, then wait a couple of seconds, and begin again.
The "loops" are typically 10-30 seconds long each. The beginning
and end of the file is cut/trimmed in a clever way to make the end jump right
back to the beginning in such a way that it sounds like it just keeps playing.
If you play it with the loop setting ON, it will play for however long you
want, or forever, until the viewer exits the page. Every time it reaches the
end, it jumps immediately back to the beginning, and it does this without
any skip or jump, it sounds like a never ending piece of music that just keeps
The loops are practical for use on web sites, because you are only actually
dealing with a few seconds worth of music, there isn't that much data that
has to be transferred to the viewer's web browser, and this helps to keep
your site loading fast.
How big are your files? I need
to know before I can put them on my web site
Typically, a full music track in MP3 format is about 3-7 MB, and in WAV format
maybe 30-70 MB, depending on the length of the music track. A "music
loop" WAV file is maybe 1-3 MB, again, depending on the length.
However, we don't expect people to put it on their web site in full CD-quality.
Most people will downgrade the sound quality and make the file much smaller
before they put it on a web site.
Our clients use our music for a wide variety of purposes, from national advertising
broadcasts (full CD/broadcast quality required), to looping background music
on web sites (small files required). We give out the files in the highest
possible sound quality, so that the customer can then downgrade the sound
quality as required, and make the file smaller if he/she wants to.
The process is comparable with images. If we had sold royalty-free photos,
we would have given the photos to our customers in full-size, maybe uncompressed
4000 x 3000 pixels, and the file would be very large. But we would not expect
people to put it on their web site at this size. Instead, for customers who
wanted to use the photo on a web site, we would expect them to reduce the
picture down to maybe 320 x 200 pixels, thus massively reducing the file size.
But they might still want to keep a copy of the full high-resolution version
of the image, if they want to use it for something else (magazine print, etc.)
This is exactly what happens with our music as well. We give you the music
in very high fidelity audio files, and they are large. If you want to use
the music on a web site, it is likely that you will want to downgrade the
fidelity, and thus the file size, first. (See below).
How do I reduce the file sizes?
The most common way for people to put music on web sites is to use the program
from Macromedia. This
is a tool for making active, animated web sites with audio etc. If you use
Flash, just import the music from the File menu, and then go to File, Publish
Settings, and set the compression level you want on the audio. The lower bit-rate
you set, the smaller the music file will get, but the lower sound quality
("clarity") the audio will have.
If you don't use Flash, you can also just embed the audio onto the web site
in a more straightforward way. Please check the documentation for your particular
web site building tool for how to embed audio onto a web page. But first,
you might want to reduce the audio file size / sound quality. You can do this
by using a simple, free audio editing tool such as Audacity
or similar. Open the file, Save As, choose WAV or MP3 and set your compression
settings (lower bit rate = smaller file = lower sound quality). MP3 gives
much smaller files than WAV with the same quality, which is why it's a popular
format for using audio on the internet.
After you have made a purchase from our site, we we are happy to help you
and deliver the sound files to you in a reduced file size / reduced sound
quality. However, we ask for your understanding that we cannot offer training
in using Flash, putting music on web sites, etc. Our job is to give you the
music and a license to use it. It's then up to your web designer / webmaster
to put the music on your web site.
I heard a music track on the radio.
Do you have it?
No. We don't sell music tracks by "popular" artists such as John
Mellencamp, Dollie Parton, 50 Cent or any other artist or song you may have
heard on the radio. All our music was composed by our on-staff composers and
To buy a license to use a music track from a mainstream popular artist is
usually a lot more complicated, and a lot more expensive, than to license
music from a music library such as ours.
The world of music copyrights and licensing laws is a complex one, and if
you wanted to use a track by, say, Justin Timberlake on your video or your
web site, you would first have to obtain a Synchronization License. Then a
Master Use license. Then you would need to sort out the Mechanical License
and probably also a Performance License. All these different licenses would
have to be obtained from different places, all would involve negotiations,
probably lawyers, and a considerable cost. We're talking thousands of dollars.
This is why people come to places like ours, "royalty-free" music
libraries where they just pay a one-time simple license fee, and come away
with all they need in order to use the music track. On our site, directly
after you've placed an order, you automatically get a music download link
sent to you by email, so you can literally have the music in your project
-- fully legal -- in less than 5 minutes.
If you want to try to license the use of a popular music track, one good
place to start your quest would probably be at the Harry
Fox Agency, where they at least should be able to get you started.
Do you offer an RSS Feed
of new music releases?
Yes, we do. Please see this page for further information,
or if you already know how to use RSS, just insert this
link into your RSS news reader program.
A few example questions
If I find some music on your site for my live theatrical performance
and I buy it....does that mean I can use this music for my show? What if
I decided to use it for Audio once I finish the show? Do I pay your company
for every audio cd that is sold? Let me know how this works.
To use our music in a Theatrical performance, or film that will be shown
in a cinema, you need to buy our "Extended License" (single cinema
theater) or "Widest License" (multiple cinemas, full theatrical
release). To buy a track with the Extended or Widest License type, simply
click "Add to cart" on the music track you want to buy, and then
choose the License option you require.
About music CD: Our music cannot be released as a music product by anybody
other than us. You can't license music from our web site and sell that as
However, if the music was only used in the background on the CD, then it
would be allowed. For example, if your CD contained audio dialog from your
theater play with the music in the background, that would be okay. You could
make up to 5,000 CDs under our Standard License and if you make more CDs
than 5,000, you would have to buy the Extended License.
I'm hoping you can help clear something up for me about PRS?
My concern as a Music On Hold producer is that after buying a licence from
you guys to use a track royalty-free, my client then won't have to also
pay an annual PRS licence as well... as the royalties would already have
been paid to you.
For example i've noticed that, in your case as a producer, you're royalty
collection scheme is PRS. Officially, according to PRS, they now control
the collection of royalty money for your music, and a licence MUST be obtained
to do this.
So if you're saying that if I have bought a licence direct from you to use
the track you've composed 'royalty-free', and therefore you don't want extra
royalty money from PRS, then I think I would need something in writing from
Ah, the complications of music use, broadcasting/performance and performance
Basically, there are two separate “channels” through which
royalties and fees travel from a commercial music user to the composer.
The first channel is the “sync fee”, or the direct payment
that a music user pays to license music. This license gives the customer
the right to use the music on physical media, such as CD’s and DVD’s.
The other channel is the “performance” or “broadcast”
fees. These fees are not paid by the producer (i.e. you), but by whoever
ends up broadcasting or performing the music to an audience.
Example 1: You license a music track from us and use it on a DVD. No problem.
All you pay us is the simple one-time fee on the web site. A year later,
a TV channel broadcasts your DVD. In order to be allowed to do this, the
broadcaster (not you) needs to own a license to broadcast that music. This
is the license that PRS provides.
Example 2: You license a music track from us and use it on a music-on-hold
machine. All you pay us is the simple one-time fee on our web site. Next
week, somebody buys that machine from you and starts to use it as on-hold
music in their company. That company now becomes a broadcaster of the music,
and they (not you) need a PRS license for this.
As it happens, most companies who regularly broadcast music already have
an annual license from the PRS. So whether you have included some tracks
on your DVD that is registered with PRS doesn’t make any difference
to them. They have an annual license and pay an annual fee. It doesn’t
cost them any less or more whether your programme contains some music that's
registered and some that isn't.
But for a small company that buys an on-hold machine, it gets trickier.
They may not already have a PRS license. And if they don’t, they aren’t
allowed to broadcast any music that’s registered with any
performance affiliation. (PRS, ASCAP, GEMA, BMI, SOCAN, etc. etc.). They
have two choices: They can buy an annual PRS license (it’s not that
expensive), or they can seek out music that is not affiliated to any kind
of performance affiliation. Unless they have a PRS license, they cannot
broadcast music that’s registered with PRS or any similar affiliation.
Either way you look at it, you as a producer of the on-hold machine, don’t
need a PRS license. You only need the license you can buy on our site.
We have many composers on our site who are not affiliated with any performance
organization. To find this music in our catalogue, browse any music genre,
and at the top of the genre page listing, click "Display Non-PRO
Music Only". That way, our genre track listing will display
only music tracks that are completely
royalty-free and neither you, nor any of your customers, will need a
PRS license to play the music.
Always read and understand our license terms.
You will see that for Music On Hold use, the Standard License is for use
for Music On Hold in a single location, whereas the Extended License is
for use for Music On Hold in multiple locations.